Disappointed
I’ve ordered The Original Bag - Khaki as well as a water bottle on the 13th of August. Unfortunately, I didn’t like the design of this bag and returned both items back.<br>I’ve sent this bag to Huboo Returns on the 21st of August, but not had refund yet. I’ve contacted the company on the 11th of September and received a very generic response:<br>‘I have contacted our returns team to get this checked over for you, once I have received confirmation I can go ahead and process the refund for your return, please rest assured I am chasing this up for you.’<br>Since then, nobody has ever been in touch with me.<br>I’m very disappointed with their customer service and would never buy from them again.
Date of experience: August 13, 2024
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