wrong size sent, email sent but no refund, nor replacement
Lovely shoes, but, unfortunately, very poor communication and service. I was sent the wrong size: I ordered 4, and I received 4.5. I emailed and asked for them to send me the correct size without me having to send the shoes back, pay for a return and wait for a replacement, since the fault wasn't mine. I attached pictures as a proof. I never heard back from them, nor did any shoes appear in the post. If I hadn't found someone else to use them for the event, it would have been a waste of my time, money and efforts.
Date of experience: 27 August 2024
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