Terrible customer service
Terrible customer service. No Owner's Manual, company claimed that the dealer lost it. Owner's Manual online does not explain how to break in new engine. One customer rep said to change oil in 5-8 hrs, another "Mitch" said that kohler did not provide directions on that. Moreover, Mitch refused to provide warranty terms and told me that I could put mower upside down for winter storage for all he cared. Lesson learned: do not buy from this co. Buy direct from Kohler.
Date of experience: July 09, 2024
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