Poor quality fabric and dismissive customer service
Update. I've just had a response to my email re their shoddy fabric and apparently, as well as being expected to pay the return postage for something that isn't fit for purpose, there will be a 10% ' restocking' fee taken off the refund.<br>Don't touch this company with a 20ft pole. They are dishonest <br><br>This is the second order I've placed with them. In the first one, an item was missing. It was one fat quarter of fabric. I let it go because I didn't realise until I checked the order a while later.<br>This time, the fabric was just appalling quality and not as described, or fit for purpose. When I contacted them, they said that I could return it but would have to pay the postage because they ' didn't know what customers expectations of the product were'. It was described as brushed cotton and in the description, it said that it was suitable for making pyjamas. I bought it to make pyjamas...that was my expectation of the fabric. <br>Just beware when ordering from this company. It's not good value if you have to throw it in the bin
Date of experience: September 27, 2024
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