Worst Customer Service
found The Sill by searching for bereavement gifts other than flowers. I thought a plant would be good idea. I ordered the plant and then when it asked if billing address was the same as the shipping address, I said no. I then filled out the billing information. After I entered complete, it showed that they were going to ship it to the billing address. I quickly emailed and explained that they were supposed to ship it to a different address, and gave the address again. Emphasizing that this was a bereavement gift and I wanted to make sure it got there. I also gave my phone number and said call me if there is a problem. They emailed back the same day saying they were going to fix it. This was a Saturday. The following Thursday they emailed me and said that they didn't have the pot I wanted. REALLY??? 4 days to say we don't have that pot. So I picked another from what they offered. Guess what? Two days later they ask, what color. What the heck. How about the color I already picked,and why take another two days when you have my number and can call me. So now it's been a week and they still processed the order. Then they actually have the nerve to send another email, asking me to rate Rachel's service she has given. I gave it 1 star, just l Iike I am doing here. It's been almost 2 weeks and Guess what, yup they haven't shipped it yet. I just got a shipping number and they say the receiver has not gotten the package to ship yet. This outfit is a sorry excuse for an online business and should stick to local business only. Buyers beware. I wish I had done a little more research before spending 85 bucks with them.
Date of experience: September 07, 2024
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