App poor functionality
Recently downloaded app and bought master collection. App initially didn’t recognize I had paid for full access so was trying to get me to pay again. Emailed CS and got a semi prompt reply asking me to delete app, reinstall which did the trick. Haven’t had a chance to use it for a week - logging back in tonight, yet again no access to anything I’ve paid for and having to wait for someone at CS to resolve my issue via email.<br>The whole idea about the app is making it user friendly- easy to use. Take some tips from Zoe for example.<br>Not impressed if every time I need access I need to request it via customer services
Date of experience: October 07, 2024
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